C9399 Terms and Conditions

1 Introduction & Scope

C9399 (hereinafter referred to as "we", "the Platform", or "c9399") is an online betting and gaming platform operated for users in Bangladesh. These Terms and Conditions apply to all services, features, and content provided by c9399.

By using the c9399 website or app, creating an account, or accessing any of our services, you are deemed to have read and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, please refrain from using c9399.

These Terms and Conditions may be updated from time to time. Any changes will be published on the platform and take effect from the date of publication. It is your responsibility to check this page regularly.

2 Account Registration and Management

To register with c9399, you must provide accurate and complete information. Accounts created with false information will be permanently closed. Each user may only operate one account.

• The name, mobile number, and date of birth provided at registration must be accurate.
• Opening multiple accounts under the same person's name is strictly prohibited.
• Keep your login password confidential — do not share it with anyone.
• If you notice any suspicious activity on your account, contact support immediately.
• Updating account information requires completing an identity verification process.
• You are responsible for all activity carried out on your account.

C9399 may request additional identity verification (KYC) documents at any time. Failure to provide the required documents may result in restricted or suspended account activity.

3 Eligibility & Age Requirements

To access c9399's services, you must meet the following requirements:

• You must be at least 18 years of age.
• You must be capable of making decisions freely and of your own free will.
• Online betting must be legal in the jurisdiction where you reside.
• If your c9399 account was previously closed, opening a new account is not permitted.

4 Betting Rules

The following rules apply when placing bets on c9399. Once a bet is confirmed, it cannot be changed or cancelled, so please verify all details carefully before placing your bet.

• All bets are processed in real time. Once confirmed, a bet cannot be withdrawn.
• Odds are subject to change at any time. The odds displayed at the moment a bet is placed are final.
• If a bet is accepted in error due to a technical fault, c9399 reserves the right to void it.
• If a match is abandoned or postponed, specific rules will apply to the bets placed on that event.
• Maximum bet limits may vary by event and market.
• If a disconnection occurs during live betting, only bets confirmed up to that point will be considered valid.
• C9399 reserves the right to investigate any suspicious bet and place it on hold if deemed necessary.

C9399 follows recognized sports data providers to determine results. In the event of any dispute, c9399's decision shall be final.

5 Deposit and Withdrawal Policy

C9399 supports transactions via popular mobile banking methods available in Bangladesh. All financial transactions are processed through secure, encrypted channels.

• Minimum deposit amount: BDT 200.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Account identity verification must be completed before withdrawals can be made.
• Only payment methods registered in your own name may be used.
• Repeated transactions of the same amount or using the same method may be flagged for review if deemed suspicious.
• Accounts involved in fraudulent transactions will be suspended without a refund.

6 Bonus & Promotion Terms

All bonuses and promotional offers on c9399 carry their own terms and conditions. By accepting a bonus, you automatically agree to the associated terms.

• The welcome bonus is available to new members only and applies once on the first deposit.
• Withdrawals are not permitted until the wagering requirement for each bonus has been fulfilled.
• Bonus funds may only be used to place bets on specific games or markets as stated in the offer.
• Bonuses will be voided if used across multiple accounts or from the same device.
• C9399 reserves the right to modify or cancel any bonus offer at any time.
• Bonuses are generally valid for 7 to 30 days. Expired bonuses are cancelled automatically.

7 Responsible Gaming Guidelines

C9399 follows responsible gaming practices to keep entertainment enjoyable and within healthy limits. We want every member to experience the platform with a positive and balanced mindset.

• You can set daily, weekly, or monthly spending limits on your account.
• You can enable self-exclusion if needed — your account will be temporarily suspended for a set period.
• Our support team is always ready to help whenever you run into an issue.
• Never treat betting as a source of income — it is a form of entertainment.

For more information, visit our Responsible Gaming Please visit the page.

8 Prohibited Activities

The following activities are strictly prohibited on c9399. Violating these rules will result in permanent account closure and the relevant funds may be forfeited:

• Attempting to claim bonuses or benefits by creating multiple accounts.
• Operating an account using another person's identity or personal information.
• Any attempt to manipulate the betting system or odds.
• Transacting with illegally obtained funds (money laundering).
• Any attempt to hack or gain unauthorized access to the platform's software or systems.
• Placing bets using automated bots or scripts.
• Harassing or behaving inappropriately toward other members.

9 Account Suspension and Closure Policy

C9399 reserves the right to suspend or permanently close any account, with or without cause. Accounts are typically closed under the following circumstances:

• Breaching the Terms and Conditions.
• Providing false information during identity verification.
• If suspicious or fraudulent activity is detected.
• Accounts that have been inactive for an extended period (more than 12 months).

You may request account closure at any time through our support team. You will be given the opportunity to withdraw any valid balance before the account is closed, unless the closure is due to a breach of our rules.

10 Dispute Resolution

If you have a complaint or dispute, please contact our support team first. Most issues are resolved within 24 hours.

• Complaint submission deadline: within 7 days of the incident.
• Official sports data will take precedence in any dispute regarding betting outcomes.
• In the event of a technical issue, a decision will be made after reviewing server logs.
• C9399's decision is final and binding in all disputes.

11 Privacy and Data Protection

Protecting your personal information is a priority at c9399. Details on how we collect, store, and use your data can be found in our Privacy Policyas described in detail.

• Your personal information is never sold or transferred to third parties.
• All data is protected with SSL encryption.
• Information may be disclosed when required by legal obligation or court order.

12 Terms Amendment Policy

C9399 may update these Terms and Conditions, in part or in full, at any time. A notice will be posted on the platform following any changes. Continued use of the service after such changes constitutes your acceptance of the updated Terms.

For significant changes, a notification may be sent to your registered mobile number. However, it remains your responsibility to stay informed of the latest Terms.